Contact Us

By mail:
PO Box 70

By appointment:
Brimbank Community & Civic Centre
301 Hampshire Road

By telephone: 03 9249 4000

Send an Enquiry

Housing and Homelessness Services

If you are experiencing homelessness or worried that you might be soon, you can call 1800 825 955 and to talk to an Initial Assessment and Planning staff member about your situation.

This call is free from landlines and from most mobiles (not from some of the smaller mobile providers). When you call this number you will be connected to the nearest Homelessness Access Point Service.

There are 5 Access Point Services in the North West Region:

  • Launch Housing in Collingwood
  • Haven Home Safe Housing Service in Preston
  • VincentCare Victoria Glenroy Hub
  • Unsion in Seddon
  • SASHS Western in Sunshine

The north and west metropolitan homelessness service system is made up of over 200 programs that are funded to provide assistance to people experiencing, or at risk of homelessness.

Five of these services are funded through the Transitional Housing Management program. The remaining programs are funded as Specialist Homelessness Services to assist people to prevent or end the experience of homelessness.

The North and West Homelessness Networks are networks of Homelessness Assistance funded services operating in Melbourne's north and west. 

UnitingCare Werribee Support and Housing offers housing support services to people who live in, or are connected to, Wyndham City.

Wombat Housing and Support Services provides a free service to people who are homeless or at risk of homelessness throughout the west of Melbourne.